Frequently asked questions
We’re to help ensure a warm welcome during your time in Inverness.
You’ll find answers to some of our most commonly asked questions here, and our front desk is also staffed between 7am-5pm most days at our sister property, located on Ardross Street.
What are check in and check out times?
Check in is between 3pm and 10pm each day.
Check out is by 10.30am.
At check in, keys can be collected from our reception at our neighbouring guesthouse - Ardross Glencairn. Location details are here.
Do you offer disabled access rooms?
Yes, our Triple room is also an accessible room that is furnished with handrails in the bathroom and an accessible shower. This room can be accessed via it's own ramp directly from the car park.
Do you offer meals?
Alban & Abbey is a room only guesthouse and we do not offer other meals in the property.
We do however have a list of local restaurants, cafes and eateries that we are glad to reccomend - more details are available on this page.
Do you have parking on site?
Yes, we have a large parking area at the front of the property, with a designated parking space for each room.
Do you have an onsite laundry?
We don't have an on site laundry but can reccomend New City Laundry which is located opposite Tesco, around a 5–7 minute walk away.
Opening hours are usually 8:00am–6:00pm, though times may vary.
Can we drop our bags off early?
Yes, we can store luggage before check-in and after check-out, provided it is collected on the same day.
Luggage storage is provided at our sister property, Ardross Glencairn.
Please note:
- We cannot store luggage overnight
- At weekends, reception is closed between 11:00am and 3:00pm
- Luggage cannot be dropped off or collected during these hours
What is the difference between the two properties?
We have two Guesthouses in our portfolio, both centrally located, with one on each side of the A82 main trunk road.
Ardross Glencairn is our larger property, with 3 seperate neighbouring victorian properties.
Alban + Abbey is our other property, located on Bruce Gardens which offers a room only option for a guests visiting Inverness.
Are all rooms en-suite?
Yes, all of our rooms have an private en suite shower room with wash hand basin and toilet.
Can we drink the tap water?
Yes, our tap water is safe to drink.
Bottled water is also available to purchase from reception.
How do I control the heating in my room?
Each room has an adjustable radiator with a dial at the bottom:
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0 = Off
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5 = Hottest setting
Simply turn the dial to your preferred temperature.
How close are you to the city centre?
Inverness city centre is about a 10-minute walk:
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Turn left as you leave the building
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Continue straight until you reach the river
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Cross the bridge, and you will be at the bottom of Bridge Street, carry on up Bridge Street for 2 minutes and you will meet Inverness High Street.
Where can we get a taxi?
Inverness does not have Uber, although the app sometimes suggests otherwise!
Reliable local taxi companies include:
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IT Taxi
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Inverness Capital Taxi
Both offer apps and direct contact numbers. Reception is also happy to book a taxi for you.
Can we eat in our room?
Yes, you are welcome to eat in your room as long as you are careful.
Please note:
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Any food spillages or strong food odours left in the room may result in an additional cleaning charge
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We are unable to heat food for guests
Do rooms have a fridge?
Rooms do not have refrigerators.
However, we can store medication that needs refrigeration in our sister property, please speak to reception.
Where is reception?
Reception and check in/out is located at our sister property, Ardross Glencairn guesthouse.
Reception is usually manned from 7am-10.30pm on Monday - Friday, and 7am -11am on weekends. A staff member is usually available for emergencies outwith these hours.
Do you provide washcloths or toiletries?
We do not provide washcloths or toiletries.
The nearest supermarket (Tesco) is a 5 minute walk away if you need to purchase these items.
Do you have plug adapters
Yes, we have plug adapters for various countries that we can lend during your stay, subject to availability. These will be available from reception, at Ardross Glencairn guesthouse.
Are fans or extra heaters available?
Fans and additional heaters are available on request, subject to availability.
Explore Inverness
As well as being home to our two Guesthouses, Inverness is a city that we are proud to call home.
With plenty to see and do, and lots of great places to eat, drink and relax – we’ve devloped a guide on our sister site that outlines some of what you might like to see and experience while in Inverness.